Privacy Policy

Expert Heating & Gas Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you use our website or contact us about our services.

1. Who we are

Expert Heating & Gas Ltd is a Scottish company providing heating and gas-related services.

Company number: SC868277

Contact address:
Office 1306, 3 Fitzroy Place
1/1 Sauchiehall Street
Glasgow
G3 7RH

Email: hello@expertheating.uk

Telephone: 0141 530 1355

2. Information we collect

We may collect personal information that you provide to us when using our website, contacting us or requesting an estimate.

This may include:

• your name;
• email address;
• telephone number;
• postcode or property information;
• information about your existing heating system;
• information about your heating requirements;
• the contents of messages or enquiries you send to us; and
• other information you choose to provide.

3. How we collect your information

We may collect information when you:

• complete our contact form;
• use our online boiler estimate tool;
• contact us by email or telephone;
• request a quotation or service; or
• otherwise communicate with us through the website.

4. How we use your information

We use personal information only where it is necessary for our business activities, including to:

• respond to enquiries and requests;
• provide estimates and quotations;
• arrange heating, boiler or gas-related services;
• contact you about an enquiry or requested service;
• provide customer support;
• maintain appropriate business and service records;
• meet legal and regulatory obligations; and
• protect our business, website and customers from misuse or fraud.

5. Legal basis for processing

Where applicable, we rely on one or more of the following legal bases under UK data protection law:

• Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
• Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
• Legal obligation: where we need to process information to comply with a legal or regulatory requirement.
• Consent: where we specifically ask for your consent and you provide it.

6. Online boiler estimates

Our online estimator provides an indicative price based on the information entered by the user. The estimator does not constitute a final quotation or contract.

Information submitted through the estimator may be used to contact you regarding your enquiry and to prepare or discuss a quotation.

Please see our Terms & Conditions for further information about online estimates and quotations.

7. Sharing your information

We may share personal information with service providers who help us operate our website or provide our services.

We do not sell your personal information.

We may also disclose information where this is necessary to comply with a legal obligation, protect our rights, prevent fraud or protect the safety of our customers or others.

8. Email and website services

We use third-party services to help deliver information submitted through our website forms. These providers may process personal information on our behalf.

We take reasonable steps to use reputable service providers and to ensure that personal information is handled appropriately.

Where information is processed outside the UK, appropriate safeguards will be used where required by applicable data protection law.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on the nature of the enquiry, whether services are provided, our legal and accounting obligations, and whether we need the information to establish or defend a legal claim.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Your data protection rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing; and
• request transfer of your information where the right to data portability applies.

These rights are subject to certain legal conditions and exceptions.

11. How to exercise your rights

If you would like to exercise a data protection right or ask a question about how we handle your information, please contact us:

Email: hello@expertheating.uk

Telephone: 0141 530 1355

12. Website security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no transmission of information over the internet can be guaranteed to be completely secure.

13. Cookies and third-party content

Our website may use third-party services and embedded content, such as mapping or website functionality provided by external providers.

These third-party services may use cookies or similar technologies in accordance with their own privacy and cookie policies.

Where required by law, we will seek appropriate consent before using non-essential cookies or similar technologies.

14. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Children's privacy

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children through our website.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be published on this page with the date of the most recent update.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has not been handled in accordance with data protection law.

18. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Expert Heating & Gas Ltd
Office 1306, 3 Fitzroy Place
1/1 Sauchiehall Street
Glasgow
G3 7RH

Email: hello@expertheating.uk

Telephone: 0141 530 1355